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Panasonic Avionics Maintenance Operations Center provides the optimum IFE maintenance solution available today. Our customer support teams are equipped and ready to handle all technical and non-technical issues at the moment of need, anywhere in the world - on the ground and in the air. Comprehensive, Flexible Maintenance Solution.
Comprehensive, Flexible Maintenance Solution
Our solutions range from basic line maintenance to optional coverage of spares provisioning and management, management of component repairs, retrofit support, media loading as well as media provisioning. Each airline has the following options, to cover all maintenance requirements: Line Maintenance
- Heavy Maintenance
- Spares and Repairs
- Media Loading
- Media Provisioning
- Electronic Shopping Content Provisioning
- Retrofits
Worldwide Maintenance Support Network
Maintenance Services is currently operating at most airline hubs around the world. Each maintenance location is staffed with professionally licensed, well-trained, experienced service technicians. Our global operations are managed regionally and managed centrally at Bothell, Washington.
Dedicated Maintenance Specialist
Our Maintenance Service Representatives (MSR) are experts in both analog and digital electronic systems and are fully trained on IFE systems. Each MSR holds the appropriate certifications for each airline they service, as well as their individual regulatory airworthiness certifications. They have completed extensive classroom instruction on Panasonic Avionics Corporation IFE systems, specific systems' configurations and aircraft logbook administration for the airlines they support. In addition, they undergo formalized on-the-job training in the field.
24-Hour Maintenance Operations Center
Our Maintenance Operations Center is staffed 24 hours a day, 365 days a year. Support Specialists are equipped to handle a wide variety of situations in real-time. From in-flight operational problems to IFE system-related AOG situations, the Maintenance Operations Center is your immediate link to the vast resources at Panasonic.
Direct Contact – On The Ground and In the Air
*Panasonic Avionics Corporation enables the cabin crew personnel of a Panasonic Avionics Corporation-capable aircraft to contact the Maintenance Operations Center's Technical Support team directly from the aircraft for assistance in resolving an in-flight IFE problem.
Strategically Located Repair Shops
A global network of repair shops provides full-service IFE repair services with express turnaround times. Because we have immediate access to all the Panasonic Avionics Corporation engineering specifications and the entire history of a product's equipment maintenance, you are assured of accurate and timely service. |
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24/7/365
access to our Maintenance Operations Center. |
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+1 425-415-9800
Toll Free: +1 877-627-2300 |
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MOC Fax
to request information about your purchase orders, repair orders, shipments and any other customer service-related issues. |
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+1 425-482-3514
Toll Free: +1 877-627-6303 |
AOG Assist FAX
allows our customers to transmit AOG requirements and paperwork electronically. |
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+1 425-482-3512
Toll Free: +1 877-536-5313 |
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Contact Technical Support
personnel who have immediate access to Field Engineering, Line Maintenance, Reliability, and Support Engineering staff. |
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moc@panasonic.aero |
AOG Assist FAX
allows our customers to transmit AOG requirements and paperwork electronically. |
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aog@panasonic.aero |
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Bothell, U.S.A
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22333 29th Drive SE Bothell, WA 98021
Repair Shop Director: George Hargrave
Phone: +1 (425) 415-9400
Fax: +1 (425) 482-3580
FAA Certificate # : HD6R583N (03/26/86)
EASA Approval Certificate EASA.145.4437
(FAA Form 8130-3 FAA Airworthiness Approval Tag)
China. CAAC:F00100424 (03/13/06)
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| Osaka, Japan |
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2-15 Matsuba-cho, Kadoma, Osaka, 571-8503, Japan
Repair Shop Director: Hideshi Yamamoto
Phone: +81-6-6906-2771
Fax: +81-6-6906-2110
FAA Certificate # : M5YY809N (04/20/99)
Thailand. DOA: 231/2543
EASA Part 145; UK.145.00297
(FAA Form 8130-3 FAA Airworthiness Approval Tag) |
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| Singapore, Asia |
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No., 9 Loyang Lane Singapore 508792
Repair Shop Manager: John Koo
Phone: +(65)-6586-8300
Fax: +(65)-6545-7484
FAA Certificate # : QM9Y454Y (01/01)
CAAS Certificate # : AWI/164
(Authorized Release Certificate-.Airworthiness Approval Tag)
China. CAAC:F06500278
Thailand. DOA:230/2542
Malaysia. AO/0057/97 HK CAD: AI/107/999
EASA Part 145; UK.145.00297 |
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| London, U.K. |
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Quadrant House Heron Drive, Parlaunt Road Langley Berks, SL3 8XP, UK
Repair Shop Manager: Ken Bird
Phone: 44 +(0) 1753 741452
Fax: 44 +(0) 1753 741481
Approval Ref: EASA Part 145; UK.145.00297
(1993) ( EASA Form 1)
FAA Certificate: UZVY163X |
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Dubai, United Arab Emirates
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P.O. Box 54340 Dubai Airport Free Zone Dubai, UAE
Repair Director
: Michael Bernard
Phone: +(971) 04 2995650
Fax: +(971) 04 2995652
General CAA Certificate # : EM/MAS/99
Approval Ref: EASA Part 145; EASA 145.0480 |
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Dallas, U.S.A
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1405 Beltline Road S., Ste 300 Coppell, TX 75019
Repair Shop Manager: Kimberley English
Phone: +1 (972) 745-1250
Fax: +1 (972) 745-0361
FAA Certificate # : U9MR592Y (03/22/00)
EASA Approval Certificate EASA.145.5633
(FAA Form 8130-3 FAA Airworthiness Approval Tag) |
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Sydney, Australia
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Bldg 5, 41-43 Bourke Road, Alexandria, NSW, Australia
Repair Shop Manager: Amal Wijeyaratne
Phone: +61 02 8332 2340
Fax: +61 02 8332 2398
CASA Certificate: 1-1IROX |
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