/// Panasonic Avionics Corporation - Elevate the Experience ///

Flight schedules can't be broken, and flights in progress can't simply land at the nearest airport for repairs. Our Customer Care Center handles all technical and non-technical issues at the moment of need, anywhere in the world. Specially trained customer service specialists are equipped to handle a variety of situations in real time from customers across the globe - on the ground and in the air.

Based in Bothell, WA, the Center is staffed 24 hours a day, seven days a week. Our around-the-clock services include:

AOG FAX allows our customers to transmit AOG requirements and paperwork electronically.
AOG@panasonic.aero – an email address for quick delivery of AOG requirements.
ccc@panasonic.aero – an email address our customers can use to request information about their purchase orders, repair orders, shipments and any other customer service related issues.

SQAR – Supplier Quality Assurance Requirements (SQAR) provided as a PDF document.

Panasonic Avionics Corporation – provides direct contact from an Panasonic Avionics Corporation-capable aircraft to the Customer Care Center's Technical Support team, allowing in-flight cabin crew personnel to get immediate assistance in resolving an IFE system problem.
Techassist@panasonic.aero – email address connects our customers directly to the Customer Care Center's Technical Support personnel who have immediate access to Field Engineering, Line Maintenance, Reliability, and Support Engineering staff.
Technical Assistance FAX – allows our customers to exchange written data with your Care Center Technical Support staff.