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Our vast support network spans the globe. Panasonic Avionics core group of experienced engineers work closely with our airline customers to keep your IFE system operating at peak performance.
We strive to offer the most comprehensive support services available, at the highest level of personalized customer care. |
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| Our complete care solution covers the entire lifecycle of your IFE, from installation to routine maintenance, to repairs and system upgrades. |
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| We're there when you need us, wherever you need us. We maintain state-of-the-art facilities, specialized support staff, and experienced local and regional technicians to ensure maximum uptime for your IFE system. |
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| Your personalized Web destination with access to an array of online support resources -- technical publications, purchase and repair order status tracking, technical support request forms and much more. |
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| The Customer Care Center is always available even to our customers in the air. We’re standing by with phone and email support for all technical and non-technical needs. |
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| Interactive Software Engineering specializes in new media and interactive software/seat applications to keep Panasonic IFE systems at the forefront of new technology and to keep passengers entertained with regularly updated content. |
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| Program management begins the moment our customers place an order. Experienced Program Managers guide the IFE system along every step of the product implementation from manufacture, shipment, delivery, install and testing – on schedule and on budget. |
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| The Direct Field Engineering Team provides on-site solutions for resolving technical and non-technical issues quickly and completely. |
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The highest quality and most cost-effective IFE line maintenance services available for your airline, with expert staff stationed in over 37 cities around the world.
Working with the Field Support team, our Global Repair centers experienced technicians supply unsurpassed IFE system repair services, with express responses to the most demanding repair needs. |
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| Personalized, hands-on instruction for all aspects of Panasonic Avionics family of IFE systems, with full access to experts on all IFE maintenance and repair topics. |
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| Our experienced, in-house engineers work tightly with customer airlines to ensure quick IFE systems installations and upgrades that operate exactly as intended. |
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